Couriers Express

"Customers deserve much more than just a delivery service"

A Simple Transport Philosophy

Customer Service

We are absolutely dedicated to providing quality, localised, and personalised customer service. The key to any long-term partnership is developing trust in what we can bring to your business; from the basic service of delivering your freight, to pricing and support for your queries.

Our organisation is founded upon delivering the outcome for our clients, whether this means economical pricing and reliability, or absolute control and flexibility to develop a customised solution specifically for you. Starting this journey in 1988 and continuing today, this pursuit keeps your satisfaction at the forefront of everything that we do.

top

Our Story

From a quiet beginning with two vehicles in 1988, Couriers Express Services ("CES") was built from the ground up by Director Patrick Leggett to provide two things; customer service and competitive pricing. This focus quickly allowed us to build a brand known for putting the customer first, and saw us established as one of the market leaders in Melbourne.

Following the loss of one of our major clients to a competitor with national capabilities we recognised that to continue providing our core promise of putting the customer first, we needed to develop a national network to support our clients. Working to develop this network at the standard we require for our customers, we are proud to offer solutions to our clients across Australia built around what they demand; customer service with competitive pricing.

top

Why CES is Right for You

With all the options out there for your transport, why choose us?

Cost is important.

We understand that competitive pricing is important in business, so we offer rates and obligation free quotes against competitors to help you with that.

 We believe in relationships.

Long-term thinking is at the centre of what we do, we want to build a business that will stand the test of time, and we want you to do the same. We want to be a part of your growth and development and see you succeed.

 Simplicity.

Transport can be messy, it's not what you want taking up your time when you can focus on what you do best. We make it easier for you, we manage the vehicles, the deliveries, and the problems. We can do as much or as little as you like, giving you complete control over how your transport is managed, without the complexity

top

Accreditations

Quality ISO 9001 PMS302

Globally recognised and adopted, the ISO 9001:2008 standard is followed by Couriers Express and can provide you with reassurance that our internal systems and processes are organised and managed to ensure consistency and service.

Some of the key principles are:

Customer Focus
Leadership
Involvement of People
Process Approach
System Approach to Management
Continual Improvement
Factual Approach to Decision Making, and,
Mutually Beneficial Supplier Relationship

If you would like to read more about the ISO 9001:2008 standard, you can do so here

top